Policies

How Things Work at Row House – Hollywood

Seating usually begins 20 minutes prior to each ticketed showtime.

Code Of Conduct

Refunds & Exchanges

There are no refunds, returns, or exchanges for events or one-time film screenings. Before purchasing tickets, carefully review your event and showtime. For regular film screenings, if you are unable to attend the event for whatever reason and you give us a 48-hour notice before the showtime, we can exchange your date or showtime. There are no refunds, returns, or exchanges for regular film screenings less than 48 hours away.

A regular film screening is defined as a film, shown multiple times per week, priced at our regularly published prices. A one-time film screening is a film, shown only one time, which could be at our regularly published prices or higher. Everything else is an event, which includes a film shown multiple times per week, but this particular showtime is at a higher price than our regularly published prices, includes additional activities, or comes with additional items.

There are no refunds if you show up to the wrong location. Please pay careful attention to which location you have selected before you purchase a ticket.

Refunds for Canceled Events

There are no refunds for canceled events if the cancelation is out of our control. Exchanges will be available.

Refunds for Rescheduled Events

We’ll contact you with the new date and time ASAP. Can’t make it? We can exchange your ticket for another event.

Order Processing Fees

Tickets purchased on our site are typically subject to a non-refundable per ticket processing fee. You may be able to purchase tickets in person at Row House Cinema without paying our processing fee.

Security

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Accessibility

Please read about our Accessibility Capacity Here

Cell Phone Usage

To ensure the proper viewing experience for your fellow patrons, we insist on no talking, texting, or phone use during our films. Row House WILL ask patrons to leave without refund if they continue to disturb others.

Late Arrival

Row House reserves the right to refuse entry to any guest who arrives 10 minutes after the published showtime without any refund, to ensure no disruptions to the other patrons.

Outside Food & Beverages

Outside food and drinks are not allowed at Row House Cinema.

Smoking & Vaping

To protect the safety and rights of our guest and staff, smoking in any form is not allowed anywhere on the premises. This includes vaping. Row House reserves the right to ask patrons to leave without refund if they attempt or continue to smoke or vape on premises.

Newsletter & Email Opt-In / Opt-Out

When you complete the information requested on the newsletter button or if you purchase a ticket at Row House Cinema, we will subscribe you to our email list. You can unsubscribe following the link on any email or you can request to be removed by emailing manager@rowhousecinema.com

Privacy Policy

We take your privacy seriously. Please see our Privacy Policy. Please see our ticketing partner Filmbot’s Privacy Policy.